| Urgent Help |
 |
For immediate
help with a podium, please call 713.348.4989 (Mudd Operations) and
ask them to page a Multimedia Services person on call.
Be prepared to give the building and room number you are in, along
with the nature of the problem. |
| Non-Urgent
Help |
|
| If
you notice a problem that does not keep you from using the podium,
please submit it to Problem by using the help desk
web form, or by sending an e-mail to helpdesk@rice.edu.
Please be as specific as possible, indicating the room number, time
of problem and equipment affected (remember that each podium has two
computers). |
|
If You Need Help During Normal
Business Hours
Help is available in
several different forms. For urgent help during normal business hours,
please call IT Operations in the Mudd Building (x4989) and ask them to
page
a Instructional
Technology Specialist. Every effort will be made to provide quick assistance
within our available resources. For
non-urgent podium problems, please log a problem through the
online
problem tracking system or email helpdesk@rice.edu.
If you would like help developing online resources or would
like to talk to someone about a project, please contact the Instructional
Technology Department (x5687).
| |
Urgent problems (x4989)
The following are generally
considered to be urgent problems during business hours. We will attempt
to send someone immediately in the following situations:
- A podium or all of
the equipment is disfunctional and you are unable to teach your
class
- The network is not functioning
and you are unable to login or run applications
In many instances, a problem may affect only one of the web
browsers or computers in a classroom. While
using the other available computer platform or web browser may
not be your first choice, doing so may be the quickest solution.
- Equipment is missing
If we remove equipment, we will leave a note on the podium and send
an email to the classroom
mailing list. In any other situation, you should assume equipment
has been stolen and report it immediately to IT Operations (x4989)
and the Campus Police (x6000).
Non-urgent problems (Help Desk, helpdesk@rice.edu)
The following are not generally
considered emergency problems. We will attempt to fix the problem when
the room is free. Use your best judgment in determining whether the situation
requires immediate attention.
- Equipment needs to be
adjusted, but is functional
- A software package needs
to be reconfigured
- You have a recommendation
for the improvement of the system
- Solutions for common
problems are located at the bottom of each podium instruction page
Other help (helpdesk@rice.edu
,x5687)
Instructional
Technology is available to assist you in the use of technology
in the classroom. Please contact Instructional Technology if you are interested in the following:
- Training on the use of
the podium in your classroom
- Consultation or advice
on a course-related technology project
- Training on specific
software packages to aid in the development of online resources
- Access to high-end equipment
for the digitization and presentation of course-related materials
- Assistance in the creation
of technology-based course resources
- Help in identifying the
appropriate campus resource for your needs
|
If You
Need Urgent Help After Normal Business Hours
While we make every effort
to provide the best service possible within our available resources,
Instructional Technology Staff are generally not on campus after
business hours and are normally unavailable except in the case of extreme
emergencies. The IT Operations Center (x4989) is staffed 24 hours a
day, and Operations
personnel are able to dispatch calls to Instructional Technology Staff
when necessary.
As a rule of thumb, after-hours
emergencies are generally considered to be those situations where all
of an available resource is unavailable for a previously scheduled
event. Campus or building network outages or the unavailability of
a majority of the computers in a computer lab which affect a
scheduled event are examples of such situations.
|
Classroom
Technology Services (cts@rice.edu)